Room Attendant / Housekeeper

The Room Attendant/Housekeeper keeps guest rooms, campsite ablutions, public areas and linen clean, hygienic, well presented and welcoming. The role makes sure every guest arrives to a spotless, comfortable room. It also helps control linen, amenities and cleaning supplies so the accommodation side of the lodge stays cost-effective.

Position details

• Reports to: General Manager (works with the Receptionist on daily room status and inspections)
• Employment type: Full-time, on-site (shift work)

Key responsibilities

1. Cleaning guest rooms

• Clean and prepare rooms after check-out, and service occupied rooms daily, to the lodge’s standards and room checklist.
• Make beds, change linen and towels, dust, sweep, mop and vacuum, and clean windows, mirrors and furniture.
• Clean and sanitise bathrooms thoroughly (toilets, showers, basins, tiles and fittings).
• Restock rooms with amenities, toiletries, toilet paper, drinking water, tea and coffee, according to the room setup standard.
• Check that lights, fans or air-conditioning, plumbing, TVs and locks work, and report faults straight away.
• Check for and report insects, pests or damage, and respect guest privacy and “Do Not Disturb” signs.

2. Room readiness and communication

• Get the daily room status and priorities from the front desk, and clean arrivals rooms first.
• Tell the front desk as soon as each room is clean and ready for inspection.
• Correct any issues found during room inspections promptly.
• Report missing items, damage, overstays or anything suspicious in rooms to the front desk.

3. Campsite, ablutions and public areas

• Clean and sanitise campsite ablution blocks (toilets, showers, basins) several times a day.
• Keep the reception, lobby, corridors, lounge, walkways and outdoor seating areas clean and tidy.
• Empty bins and dispose of waste correctly around rooms and the campsite.
• Help prepare function and conference areas when needed.

4. Laundry and linen control

• Collect, sort, wash, dry, iron and fold linen, towels, uniforms and table linen.
• Count linen out to rooms and back to the laundry, and report shortages, stains or damaged linen.
• Keep the linen store neat and organised, with enough stock for rooms in use.
• Wash guest laundry when requested and record charges correctly.

5. Supplies and equipment

• Use cleaning chemicals correctly and economically, following instructions and safety guidelines.
• Keep the housekeeping trolley clean, organised and properly stocked.
• Help with stock counts of linen, amenities and cleaning supplies, and report low stock early.
• Take care of housekeeping equipment and report faults.

6. Lost property and security

• Hand in all lost property to the front desk immediately and record it correctly.
• Keep room keys secure at all times, and never let unauthorised people into rooms.
• Respect guests’ privacy and belongings, and report anything suspicious.

7. Health and safety

• Follow hygiene, health and safety procedures, including safe use and storage of chemicals.
• Wear the correct uniform and protective clothing (gloves, etc.).
• Report accidents, hazards and maintenance problems promptly.

Key performance indicators (KPIs)

• Rooms ready on time for arriving guests
• Room inspection results, with few defects found or repeated
• Guest feedback and online reviews on cleanliness
• Cleanliness of campsite ablutions and public areas
• Linen and amenities losses kept to a minimum
• Sensible use of cleaning supplies
• Lost property and maintenance issues reported correctly
• Attendance, punctuality and teamwork

Qualifications and experience

• Form 3 / JCE or higher (Form 5 / BGCSE is an advantage).
• At least 1 year’s housekeeping or cleaning experience, preferably at a lodge, hotel or guesthouse. Candidates without experience but with the right attitude may be considered and trained.
• A certificate in Housekeeping or Hospitality is an advantage.
• Laundry experience is an advantage.

Skills and attributes

• High standards of cleanliness and attention to detail
• Honest and trustworthy with guest belongings and lodge property
• Physically fit and able to stand, bend, lift and walk for long periods
• Works well alone and in a team, with good time management
• Friendly and polite to guests
• Basic communication in English and Setswana
• Willing to work shifts, weekends and public holidays